Shipping policy

At Naturally, we want your order to arrive quickly and safely. We've partnered with Bob Go to handle all fulfilment and delivery across South Africa.

Order processing

Orders are typically processed within 1–2 business days after payment is confirmed. You'll receive a confirmation email once your order has been packed and handed to our courier.

Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Standard delivery across South Africa takes 2–5 business days from dispatch. Delivery times may vary slightly depending on your location or unforeseen circumstances such as public holidays or extreme weather.

Free delivery

Free delivery applies to all orders over R900. Orders below R900 are subject to a delivery fee calculated at checkout based on your location.

Tracking your order

Once your order has been dispatched, you'll receive a tracking number by email. Allow up to 24 hours for tracking updates to appear after you receive your shipping confirmation.

Incorrect address or failed delivery

Please double-check your delivery address at checkout. If a delivery fails or is returned due to an incorrect address, additional shipping fees may apply for re-delivery. We are not responsible for delays or failed deliveries caused by incorrect address information.

South Africa only

We currently ship within South Africa only. We do not offer international shipping at this time.

Questions?

If you have any questions about your order or delivery, email us at naturallyshopsa@gmail.com and we'll get back to you as quickly as possible.