Privacy policy

Last updated: June 2026

Naturally ("we", "us", "our") operates naturallyshop.co.za. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or contact us.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Information we collect

We collect personal information you provide directly, including:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely by our payment provider — we do not store card details)
  • Order history and transaction details
  • Communications you send us

We also collect certain information automatically when you visit our store, including your IP address, browser type, pages visited, and how you arrived at our site. This is collected through cookies and similar technologies.

How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your questions and support requests
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Improve our store and understand how customers use it
  • Comply with our legal obligations

We will never sell your personal information to third parties.

Who we share your information with

We share your information only where necessary to provide our services:

  • Shopify — our store platform, which processes and stores order and customer data
  • Bob Go — our fulfilment and delivery partner, who receives your name and delivery address to ship your order
  • Payment providers — who process transactions securely on our behalf
  • Google Analytics / Google Tag Manager — for anonymous website usage data

All third parties we work with are required to handle your information securely and only for the purposes we specify.

Cookies

Our store uses cookies to keep your cart active, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, but this may affect how the store functions.

Your rights under POPIA

As a South African resident you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (where legally permissible)
  • Object to the processing of your information for marketing purposes
  • Lodge a complaint with the Information Regulator of South Africa at inforeg.org.za

To exercise any of these rights, email us at naturallyshopsa@gmail.com.

Data retention

We retain your personal information for as long as your account is active, or as long as needed to provide services and comply with our legal obligations. Order records are typically retained for 5 years for accounting purposes.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no online transmission is completely secure and we cannot guarantee absolute security.

Third-party links

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our store after changes are posted constitutes acceptance of the revised policy.

Contact

For any privacy-related questions or to exercise your rights, contact us at:
Naturally
naturallyshopsa@gmail.com
Broadacres, Sandton, Johannesburg, Gauteng, 2056, South Africa